At Bilal Ganj Auto Parts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the conditions outlined below.

1. Eligibility for Returns

Items can be returned or exchanged within 14 days of purchase, provided they are unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for returns:

• Electrical components once installed.
• Custom-ordered or personalized items.
• Items without original packaging or receipt.

3. Process for Returns

To initiate a return, please contact us at [email protected] or WhatsApp us at +923017928133. Provide your order details and reason for the return. Once approved, you may return the item to our store at:

T.B Hospital Degree College Road,
Bilal Ganj, Lahore, Punjab, Pakistan.

4. Refunds

Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method or as store credit, depending on your preference.

5. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will process a refund instead.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

For further inquiries, feel free to contact us at [email protected] or call us at +923017928133.